1. Quotes, prices & website information
- No checkout on the site. Fleet and location pages are descriptive. Prices fluctuate with dates, season, and vehicle availability.
- A figure discussed on WhatsApp is an offer tied to the context of that conversation (dates, car, inclusions). It is not guaranteed until we confirm a booking in writing as described in our terms.
2. When money changes hands
We only ask for payment (or a deposit / advance) after material terms are clear. Methods (UPI, bank transfer, card link, cash at handover—whatever we agree) will be stated in chat. Do not pay unverified numbers; always match the details we send from our official thread.
3. Cancellation or change by you
- Before confirmation: If you back out before we have confirmed a binding booking and before any non-refundable third-party cost is incurred, there is typically nothing to refund.
- After confirmation: Refund eligibility depends on how close the cancellation is to pickup, whether we reserved a specific vehicle, and whether we can redeploy the slot. We publish fair commercial rules here, but the WhatsApp confirmation may state a bespoke rule for peak dates or imported cars.
- Typical sliding approach (non-binding default where not superseded):
- More than 7 days before pickup: often full refund of advance, minus any documented non-recoverable cost.
- 3–7 days: partial refund or credit toward a future date within an agreed window.
- Under 72 hours or no-show: typically no refund of advance; hire charges for the agreed minimum period may apply if we held the vehicle off the market.
- Date changes are treated as cancel + rebook if we cannot accommodate; any fare difference applies.
4. Cancellation or change by us
- If we cannot provide the confirmed vehicle due to mechanical failure, regulatory block, or similar, we will offer a comparable substitute where possible or refund amounts you prepaid for the unavailable portion.
- We are not liable for knock-on costs (flights, hotels) beyond the hire fees you prepaid to us—see limitation clauses in our terms.
5. Security deposits
Deposits are not “extra rent”. After return inspection, if there is no damage, fuel shortfall, fine, or contract breach requiring deduction, we release the balance per the timeline below. Disputed damage is handled with evidence (photos, invoices).
6. How & when refunds are processed
- Refunds, when due, are sent back through the same general channel where possible (UPI/Bank transfer) within a commercially reasonable period—typically 7–14 business days after we agree the amount, allowing for bank processing.
- Some payment processors post at their own speed; weekends and Indian public holidays add delay.
- We may require identity confirmation before refunding to protect against fraud.
7. Chargebacks & abuse
Raising a card chargeback while ignoring our good-faith resolution process may affect your ability to book with us in future. We will supply banks with booking evidence where permitted by law.
8. Contact
Always reference your pickup date and vehicle when you message. Start on our contact page or continue your existing WhatsApp booking thread.